Terms of Service

The following terms and conditions (the "Terms") govern your use of website and the softwares and services that we provide you (the "Service").

These Terms constitute a legally binding agreement(the "Agreement") between an individual user("You") and Free Connected Limited.All the internet users who use this service, related services and features are known as our "Users".

Please carefully read all the terms and conditions of Free Connected Limited.When you click to install Free Connected Limited softwares, you are agreeing with all the terms and conditions of the service.And if you don't agree,you can cancel the installation and you must destroy,return or delete all copies of Free Connected Limited softwares in your possession.

The Following Terms Apply to ArrowVPN Users:

By using and/or visiting our service(collectively,including but not limited to all services,applications and web pages) the User agrees fully to the terms and conditions provided herein and the terms and conditions of our Privacy Policy found on this website,Digital Millennium Copyright Act ("DMCA") policy, and all the future amendments and modifications.ArrowVPN is NOT a service for the commission of criminal acts.It is an anonymity and privacy service.You agree not to violate any laws of any jurisdiction you are originating from,or terminating into.

You agree to protect your user id/password and our system from unauthorized use. You are responsible for all actions that occur on our servers where the login uses your user id/password.

You agree not to use the system for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server. You agree not to launch any pop-ups from our service. You agree not to attack in any way shape or form any other computer or network while on our service.

Actual service coverage, speeds, locations and quality may vary. The Service will attempt to be available at all times except for limited periods for maintenance and repair. However the Service may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks (e.g., T-1 lines or the Internet). We may impose usage or Service limits, suspend Service, or block certain kinds of usage in our sole discretion to protect users or the Service. Network speed is an estimate and is no indication of the speed at which your or the Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

We do not log any user activity (sites visited, DNS lookups, emails etc.) We only log access attempts to our servers (for security and troubleshooting). We do not get involved in any form of censorship. We do not give your personal info to any third parties. We do not cooperate with any requests for information unless we are ordered by a court of competent jurisdiction and the vast majority of these requests would not be from a court of competent jurisdiction We will protect you to the max and our system is setup to automatically do so. There are hundreds of good reasons for being anonymous and we respect them fully.

Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.

We do not put any cap on bandwidth or data usage per user however the use of service is subjected to fair usage. Creating automated or manual VPN sessions in a manner that would impersonate a bot or exerting excessive load on the network that may disturb other users on the network or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration or the likes, all are considered as unfair usage of the network. We reserve the right to temporary suspend or permanently terminate users found involved in unfair usage of its services.

Install and Updates

We have the right to install certificates and future updates at anytime without any notice.

Third Parties

By using ArrowVPN you acknowledge and consent that ArrowVPN may display advertisement within the App,as a separate webpage in your browser,or in any manner that we find suitable.We may use third party advertisement services with their own terms and conditions.By using ArrowVPN you also agree the terms and conditions of those third party services and acknowledge and adhere that ArrowVPN shall not take any responsibility nor liability for the contents shown on their behalf.Using any tools including any software or scripts that may prevent ArrowVPN from displaying advertisements may be considered violation of this agreement and we may terminate your account under the Termination section of this agreement.You may access and use advertised materials solely at own risk.

Premium Services

ArrowVPN may provide its users with means to purchase paid services )"Premium service") with designed features and options.These features and options will be shown prior to the purchase process and may be subject to change afterwards accordingly.The use embraces this agreement by purchasing the product and shall not violate any of its provisions.The user has the right to cancel the premium services.Premium user may enjoy "no ads"Policy,better quality services,ability to choose server location,using purchased service in unlimited devices and premium support.

Cancellation & Refund Policy

Sorry, we don’t offer refunds.Many issues can contribute to sub-optimal performance (ISP, location, censorship, settings, etc). The ArrowVPN team goes to exceptional lengths to satisfy users who experience sub-optimal performance or the occasional outage. However, ArrowVPN does not offer financial reimbursement due to these issues.

Ownership

The ArrowVPN and service is owned by Free Connected Limited.All the visual interfaces, information, servers, products, softwares, graphic materials and all other elements of the service are owned by Free Connected Limited.

Changes to this Agreement

ArrowVPN Users understand that the present Terms of Service are subject to changes made by Free Connected Limited at any time at its sole discretion, and you agree to be found by any and all modifications, changed and/or revisions.You understand that it is your obligation to periodically review this webpage in order to account for any changes made,as they will binding upon assent.

The terms and conditions herein apply to all users of ArrowVPN and you are only authorised to use ArrowVPN if you agree to abide by all applicable federal and state laws and be legally bound by the terms and conditions of this Agreement.